Refund & Returns Policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy removes or limits these rights.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged in transit, not as described, or not fit for its intended purpose, contact us within 7 days of delivery at services@rapidtestandtag.com.au or 0422 742 447 with your order number and, where possible, a photo. We'll arrange a repair, replacement, or refund in line with your ACL rights, and we cover the cost of return where a return is required.

Because we sell safety-critical equipment, please do not put a damaged or faulty extinguisher into service. Contact us first and we'll tell you how to proceed safely.

Change of mind

Each extinguisher we dispatch is commissioned and tagged into service for you before it ships — inspected, pressure-checked, plate-punched, and dated to a specific service month tied to your order. Once an extinguisher has been commissioned and tagged in your name, it has been prepared specifically for you, and we're unable to accept it back for a change-of-mind refund.

For non-commissioned items (for example fire blankets, signage, and brackets) supplied in unopened, resalable condition, we may accept a change-of-mind return within 14 days of delivery. The item must be unused, in its original packaging, and in resalable condition. Return shipping for change-of-mind returns is at your cost, and we may deduct any original outbound shipping already incurred. This change-of-mind allowance is offered in addition to — not instead of — your ACL rights above.

Returning pressurised equipment safely

Fire extinguishers are pressurised and may be classed as dangerous goods for transport. Do not post or courier an extinguisher back to us without contacting us first — sending pressurised goods without the correct handling can be unsafe and unlawful. We'll arrange the correct return method with you.

How to start a return

1. Contact us at services@rapidtestandtag.com.au or 0422 742 447 with your order number and the reason for return.
2. We'll confirm whether the item is eligible and how to return it safely.
3. Once we receive and inspect the returned item (where a return applies), we'll process your repair, replacement, or refund.

Refunds

Approved refunds are made to your original payment method. Please allow 5–10 business days for the funds to appear after we've processed the refund, depending on your bank or card provider.